Dundee has built
a successful contact centre industry, with a number of
blue-chip companies and government agencies located here.
Managers testify to their satisfaction with the quality
of the workforce, ease of recruitment and low operating
costs.
The industry locally employs over 7,500
staff drawing from a large regional catchment and graduate
output from two key Scottish universities within the city.
A major promotional campaign is underway to highlight
the range of employment opportunities and assistance available
for people to find employment.
Key Operators
Company
Activity
Size
Sitel
Outsourcing
757
Tesco
Customer Services
845
Inland Revenue - Tax
Civil Service
780
Norwich Union
Financial Services
500
BT/Manpower
Customer Services
800
Dundee Pension Centre
Civil Service
530
HBOS
Financial Services
420
JobCentre Plus
Civil Service
323
Tayside Police
Civil Service
120
Dundee is committed to retaining
its advantages in the call centre arena. A contact centre
forum has been established to share best practice and
allow companies and the public sector to work together
on issues affecting the local industry.
